Do you want to buy Healthy Petz Premium Liquid Collagen? Don’t do so yet! As a dog owner myself, the claims by shophealthypetz.com seem like a great product to give my Labrador Retriever. That’s exactly how I ended up ordering this liquid collagen.
Normally, before I buy anything online, I spend hours researching the company. However, because a fellow dog owner recommended the product in a Facebook Dog Owner’s group, I didn’t do due dilligence.
Spoiler alert: it was a terrible purchase. If you’re considering ordering Healthy Petz Liquid Collagen for your dog, here’s everything you should know.
About Healthy Petz Liquid Collagen
Healthy Petz (shophealthypetz.com) markets its liquid collagen as a premium daily supplement designed to support:
- Joint mobility
- Healthy hips
- Strong ligaments
- Cartilage support
- Shinier coat
- Better skin
- Overall vitality
The website presents it almost like an all-in-one wellness solution suitable for dogs of different ages and breeds.
Collagen has been studied for supporting connective tissues and joint health, particularly in aging animals, although results vary depending on the dog, dosage, overall diet, and underlying health conditions.
My experience buying this supplement as a dog owner
The first surprise came after placing my order on shophealthypetz.com The website never clearly disclosed that the product would be shipped from overseas. Instead, I waited almost two weeks before it finally arrived. That shipping time wasn’t what I expected from the way the company presented itself.
When the package eventually arrived, curiosity got the better of me, so I looked closely at the shipping label. The return sender wasn’t Healthy Petz. Instead, it listed Kelly Chang at an address in Elk Grove, Illinois. Naturally, I searched the address. That’s when things became interesting.
The address belongs to IGT Services Inc., a third-party customs brokerage. Even more concerning, I found a notice on IGT’s own website warning consumers that someone had been fraudulently using their address and phone number. It says;
Please be advised that suspicious online activity has been identified as fraudulent, involving the unauthorized use of IGT’s address and phone number as the scammer’s contact information. Reports have been filed with both the local police department and the U.S. Postal Service under case number :
POLICE REPORT : EGP25‑028287, with Reporting agency IL0163000-COOK in Elk Grove Village, IL.
US POSTAL REPORT : 38298259
Any package associated with the name “Kelly Chan” is not from IGT’s facility, and returns should not be sent to our address.
We strongly recommend that you visit your local police station and file a report regarding this online fraud to help prevent any further issues.
At that point, alarm bells started ringing. While that doesn’t necessarily prove Healthy Petz itself is involved, it certainly made me question why my package listed information connected to an address that another company publicly says is being misused.
Shophealthypetz.com Subscription Scam
Unfortunately, things became even more frustrating after I checked my order details. Without realizing it, I had apparently enrolled in a recurring monthly subscription.
I certainly didn’t intend to subscribe. The disclosure, if you can even call it that, appeared in very small print during checkout.
Canceling wasn’t straightforward either. I had to click through multiple pages and confirmation windows before finally reaching the cancellation screen.
Those kinds of checkout experiences leave a bad taste in my mouth because they rely on customers missing something rather than making an informed choice. If you’re confident in your product, customers shouldn’t have to hunt for the unsubscribe button.
After deciding I no longer wanted anything to do with the company, I followed the refund instructions exactly as outlined on the website. I emailed customer support. However, more than a week passed and I got no response. Eventually, I contacted my credit card provider, explained the situation, and disputed the charge. Thankfully, my credit card company reversed the payment.
Only after all of this did I visit Trustpilot. That’s when I discovered numerous customers describing experiences that sounded remarkably similar to mine; complaints about subscriptions, refunds, shipping delays, and customer service difficulties.
Does Healthy Petz Collagen Actually Work?
Did I notice any meaningful difference in my Labrador Retriever while using Healthy Petz Collagen? No. My dog ‘Lucy’ drank it without much fuss, but after finishing the bottle, I honestly couldn’t point to any improvements in mobility, coat quality, or overall energy that I could confidently attribute to the supplement.
That doesn’t necessarily mean collagen can’t help some dogs, but it does mean this particular product didn’t deliver results promised.
Interestingly, when I searched on Amazon.com, I saw similar liquid collagen, with identicals labels and from China importers. So basically, there’s nothing premium about this product by shophealthypetz.com.
Better Alternatives
So I found this Liquid Collagen on Amazon and it has been working wonders. It’s the Pet Lab Co Joint Care Chews.
My Labrador Retriever ‘Lucy’ has bad arthritis in her hind legs. Since taking this chews daily she has seen an increase in mobility so much so that she gets herself up on the couch which she hadn’t done in about 6 months. You’ve seen film clips showing dogs bounding about after they’ve been on the joint care chews, and we did have one of those moments!
About 3 weeks after we started, Lucy went running after a cat. I hadn’t seen her run in a long time. The other thing I’ve noticed with her is that she has an easier time getting up and done. Prior she would either stay down on the ground and not get up for anything- or she would pace and stand. Obviously getting up and down was very painful. She gets
My Perspective as a Consumer & Scam Analyst
I’ve reviewed hundreds of products over the years, especially those sold through aggressive online advertising and social media.
One thing I’ve learned is that sometimes the biggest red flags aren’t the product itself, but the way they are sold. Healthy Petz Premium Liquid Collagen sold by shophealthypetz.com display several warning signs;
First, the company doesn’t appear to be upfront about the product’s importation, leaving customers with the impression they’re ordering from a domestic business when shipping suggests otherwise.
Second, the recurring subscription is easy to miss during checkout, which increases the chances of customers being enrolled without fully realizing it.
Third, while browsing the website, several customer review photos struck me as looking unusually polished and artificial. They have the Airbrushed look of AI generated images, and even the reviews themselves are ‘too salesy’. It’s weird or rare from a product to have only five star reviews. You mean everyone had same experience?
Finally, what bothered me most was the lack of response after I followed the refund process exactly as instructed. Good customer service matters just as much as the product itself, and when a company ignores legitimate refund requests, it raises questions about how committed they are to standing behind what they sell.
These issues prove fraud that the company isn’t trustworthy. As someone who spends a lot of time investigating online products, these are exactly the kinds of patterns I encourage readers to watch for before entering their credit card details.
I also noticed that the business appears to operate under both HealthyPetz.com and ShopHealthyPetz.com, something I wish I had known before ordering.
Pros
- My dog had no immediate digestive issues while taking it.
- Liquid format was easy to administer.
- Collagen may support joint health in some dogs.
Cons
- Appears to be a generic liquid collagen sold at a premium price.
- Automatic subscription added during checkout through tiny-print disclosures.
- Refund request went unanswered.
- Multiple independent customer complaints mirror my experience.
- Questionable marketing practices and review authenticity raised concerns.
Conclusion: Is Healthy Petz Collagen a scam?
Yes, aside from my experience, more than 140 Healthy Petz Collagen reviews on TrustPilot state that the brand is fraudulent. Complaints range from non-delivery of order, unauthorised charges on credit card, automatic subscription and add ons, e.t.c
If all you’re looking for is collagen for your dog, there are plenty of reputable brands available through established retailers that offer similar ingredients without the unnecessary frustration.
While you’re here read my review of this pet grooming tool